1. Introduction
Product Engineer ("we", "us", or "our") operates the AI App Factory product. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase and use our Product. Please read this privacy policy carefully.
2. Information We Collect
We collect the following types of information:
- Account Information: Email address and name provided during purchase.
- Payment Information: Payment details are processed securely through our payment providers (Lemon Squeezy and PortOne). We do not store your full credit card numbers or payment credentials on our servers.
- GitHub Information: GitHub username or account information used to generate your private repository.
- Usage Data: Basic analytics data such as page views and purchase events to improve our service.
3. How We Use Your Information
We use the information we collect to:
- Process your purchase and deliver the Product
- Generate a private repository in your GitHub account from our prebuilt template
- Send purchase confirmations and product update notifications
- Respond to your support inquiries
- Improve and optimize our Product and services
- Comply with legal obligations
4. Third-Party Services
We use the following third-party services that may collect and process your data:
- Lemon Squeezy: Payment processing for USD transactions. Subject to Lemon Squeezy's Privacy Policy.
- PortOne: Payment processing for KRW transactions. Subject to PortOne's Privacy Policy.
- GitHub: Repository hosting and access management. Subject to GitHub's Privacy Statement.
- Supabase: Backend services and authentication. Subject to Supabase's Privacy Policy.
- Google Analytics: Web analytics service that collects usage data including page views, session duration, and user interactions. Subject to Google's Privacy Policy.
- Hotjar: User experience analytics service that may record anonymized session replays, heatmaps, and user interactions to help improve our website. Subject to Hotjar's Privacy Policy.
5. Data Retention
We retain your personal information for the following periods: purchase and transaction records are retained for 5 years for accounting and legal compliance purposes; account information (email, name) is retained for the duration of your product access; analytics data is retained according to the default retention settings of each analytics provider (26 months for Google Analytics). You may request deletion of your personal data by contacting us at support@productengineer.info.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Request a copy of your data in a structured, machine-readable format.
- Objection: Object to the processing of your data for certain purposes.
To exercise any of these rights, please contact us at support@productengineer.info.
8. Cookies and Tracking
Our website uses essential cookies for locale preferences and authentication. We may use analytics cookies to understand how visitors interact with our website. You can control cookie settings through your browser preferences.
9. Children's Privacy
Our Product is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
- Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
- Right to Correct: You may request correction of inaccurate personal information.
- Right to Opt-Out: We use Google Analytics and Hotjar for website analytics. You may opt out of this data collection by using browser-based opt-out tools such as the Google Analytics Opt-out Browser Add-on or Hotjar's Do Not Track.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
We do not sell your personal information. To exercise any of these rights, please contact us at support@productengineer.info. We will respond to verifiable consumer requests within 45 days.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Information
If you have any questions about this Privacy Policy, please contact us at:
Product Engineer
Email: support@productengineer.info
Address: 서울특별시 강남구 테헤란로 311, 1151호 (역삼동, 아남타워)